Customer Service
General Policies
Charging Credit Cards
We do not charge your credit card when you checkout! Only when we are packing your products to be shipped out do we then charge your credit card. The only exception is when orders totalling over $650.00 may be charged as many as 7 days prior to the day we ship your order. As a part of our "identity theft prevention program" at Birkenstockbargains.com, we usually "charge and wait" before shipping large orders totaling over $650.00.
Time Frame
We will start processing your order immediately after it is received. Please allow us time to process your order as some can take up to 48 hours. Note that some items may be on back order and cannot be shipped right away. If your order is needed by a certain date, please let us know ASAP. During the online checkout process, you will be provided with a space to enter any special shipping instructions or time deadlines pertaining to your order. You also may call us toll free (800) 824-1228 or e-mail us at customerservice@birkenstockbargains.com with any details pertaining to your order.
Return Policies
To break-in your Birkenstocks, we recommend that you wear the shoe indoors a few hours a day up to two weeks. We will be happy to exchange or refund any shoes that are in NEW condition and within 30 days of purchase. Shoes worn outside are NOT considered in NEW condition. You are responsible for return shipping costs. However, if you desire an exchange, we will ship the replacement pair for free. After 30 days, store credit may apply. STORE CREDIT OR EXCHANGE WITH RECEIPT ONLY! ALL SALE ITEMS ARE FINAL!
Shipping Policies
We offer the following shipping methods and delivery times:
Standard: |
UPS Ground(FREE) |
|
» We presently cannot accept orders for international shipment. |
Taxes
We collect state sales tax when the shipping address is in one of the following states:
State |
Rate | |
|---|---|---|
CA |
7.75% |
Credit Cards Accepted
Please note that we accept Mastercard, Visa.
